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Video Interpreting
Embrace video interpreting to drive better outcomes for your migrant customers.
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Simply communicate
Language plays a fundamental role for in-person experiences, so if communicating is a challenge, the opportunity cost could be significant for both parties.
When English is not your customer’s language of choice, the ability to connect in a meaningful way is at risk. It can lead to a negative customer experience.
We can connect you to qualified video interpreters either on-demand or on a scheduled basis to ensure your customers have a positive interaction with your organisation.
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Be bold
Video interpreting provides an interaction dynamic that cannot be accomplished by phone.
See people.
Watch their facial expressions.
Understand your customer more deeply.
If you want to improve your customer relationships on a deeper level, video interpreting is a useful and cost-effective alternative to Face-2-Face Interpreting.
CX Insights & Business Intelligence
No longer do you have to wonder how your vendor is performing.
We give you the tools and insights necessary to understand all you need to know about why your customers are calling including consumption trending and analysis.
More importantly, vendor management became a whole lot easier with our BI SLA reporting dashboards which keeps everyone accountable.
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Workflows supported
We believe it's our job to support how your organisation wants to consume and use language services.
That's why we offer multiple workflows to support your operational objectives.
On Demand
We offer quick access to video interpreters in our Top 20 languages across all platforms.
Scheduled/Prebooked
Prefer to schedule ahead of time? No problem. Simply submit a request and we do the rest.
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Connect API
Our Connect API delivers video interpreters natively into your workflows and systems.
The Hello Co. All rights reserved.
