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SPOTLIGHT

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Legal & Medicolegal

Legal Executives are committed to safeguarding their clients' rights throughout the legal process.

To accomplish this, they employ The Hello Co.

Legal & Medicolegal
Legal - Challenge
The problem clients face
 

The Challenge

Legal Executives face unique challenges when providing language support for non-English speakers. Ensuring clear and accurate communication in legal settings is paramount to upholding justice and maintaining compliance.

Challenges in delivering a fair outcome include accuracy and precision, confidentiality and security, compliance with regulations, impartiality, objectivity and cultural competence.

Meeting these challenges can be difficult due to skills shortages, inadequate language vendor support or poor service performance.

how we fix it
 

The Solution

Legal Executives employ The Hello Co. to deliver responsive and competent language support at the point of need ensuring their legal teams can provide fair and accurate representation to their migrant clients.

We deliver 24/7/365 access to language support that meets the highest standards of accuracy, confidentiality and compliance for our clients.

Legal - Solution
Legal - Result
outcomes we deliver
 

The Results

Our clients experienced significantly shorter wait times to be connected to qualified interpreters. This improvement has led to a marked reduction in call abandonment, ensuring that critical legal assistance is provided without delay.

Our clients also achieved significant cash releasing benefits. 

For the brands below, all have realised material, measurable benefits including an 87% improvement in connect times and a 38% reduction in costs.

 

Numbers that Sealed the Deal

Connect time to an interpreter

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Connect time to an interpreter

Requests serviced on demand

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All requests serviced on demand

Savigs

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Savings on an annualised basis

customer success
 

Where We Work

We collaborate closely with a selection of Legal and Medical Legal Practitioners across Australia and New Zealand.

EML Workers Compensation
GIO-1
Hall Payne Lawyers
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Interested to learn how we can help?