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Finance & Insurance

Finance & Insurance Executives want to deliver greater value by delivering responsive customer experiences whilst maintaining margin.

To accomplish this, they employ The Hello Co.

Finance & Insurance
Finance - Challenge
The problem Finance & Insurance clients face
 

The Challenge

In the Finance and Insurance sectors, providing language support for non-English speakers presents unique challenges for finance executives.

Effective communication is essential for building trust, ensuring compliance, and delivering exceptional customer service. Primary obstacles that need to be navigated include regulatory compliance, complex and difficult conversations due to terminology, confidentiality, security and privacy.

how we fix it
 

The Solution

Finance & Insurance Executives employ The Hello Co. to deliver rapid language support at the point of need ensuring their customer service teams can support their migrant customers and deliver first contact resolution - every single time.

We deliver a faster, tailored experience for our clients and their customers ensuring high quality language support is available 24/7/365. 

Justice_Enforcement - Solution
Finance - Result
outcomes we deliver
 

The Results

Our clients and their customers experienced significantly shorter wait times to be connected to interpreters across 315 languages. There was also a significant reduction in call abandonment, and an uplift in positive feedback due to our quality assurance program. Most importantly, our clients achieved significant cash releasing benefits. 

For the brands below, all have realised material, measurable benefits including an 87% improvement in connect times and a 38% reduction in costs.

 

Numbers that Sealed the Deal

Connect time to an interpreter

0 secs

Connect time to an interpreter

Requests serviced on demand

0%

All requests serviced on demand

Savigs

0%

Savings on an annualised basis

customer success
 

Where We Work

We partner with some of Australia and New Zealand's biggest brands including these companies: 

Allianz
Bupa
PetCover
Get IN TOUCH 
 

Interested to learn how we can help?