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SPOTLIGHT

Let's talk about 

Customer Care 

Customer Care Executives want to deliver greater value
by delivering responsive customer experiences.

To accomplish this, they employ The Hello Co.

Customer Care
CustomerCare - Challenge
The problem clients face
 

The Challenge

Customer Care Executives want to improve the service experience for migrant customers whilst reduce their cost to serve. 

To do this, they understand that first contact resolution must be reached within an appropriate time frame as well as provide an exceptional service experience.

This can be challenging due to skills shortages, inadequate language vendor support or poor service performance. Many Customer Care Executives believe there are no viable alternatives to legacy language service providers in the market.

how we fix it
 

The Solution

Customer Care Executives employ The Hello Co. to deliver rapid language support at the point of need ensuring their Customer Care teams can support their customers and deliver first contact resolution - every single time.

We deliver a faster, tailored experience for our clients and their customers ensuring high quality language support is available 24/7/365. 

Customer Care - The Solution
CustomerCare - Result
outcomes we deliver
 

The Results

Our clients and their customers experienced significantly shorter wait times to be connected to interpreters across 315 languages. There was also a significant reduction in call abandonment, and an uplift in positive feedback due to our quality assurance program. Most importantly, our clients achieved significant cash releasing benefits. 

For the brands below, all have realised material, measurable benefits including an 87% improvement in connect times and a 38% reduction in costs.

 

Numbers that Sealed the Deal

Connect time to an interpreter

0 seconds

Connect time to an interpreter

Requests serviced on demand

0%

All requests serviced on demand

Savigs

0%

Savings on an annualised basis

customer success
 

Where We Work

These brands entrust The Hello Co. to help them communicate and serve their migrant customers.

AGL-1
Bupa
Telstra-1
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Interested to learn how we can help?