--- title: Industries we serve - Customer Care description: Enhance customer care experiences with The Hello Co. Rapid language support for migrant customers, improving first contact resolution and reducing costs. --- SPOTLIGHT ## Let's talk about  # Customer Care  Customer Care Executives want to deliver greater value by delivering responsive customer experiences. To accomplish this, they employ The Hello Co. ![Customer Care](https://www.thehelloco.com.au/hs-fs/hubfs/Home%20-%20Interpreting%20(19).png?width=500&height=500&name=Home%20-%20Interpreting%20(19).png "Customer Care") ![CustomerCare - Challenge](https://www.thehelloco.com.au/hubfs/CustomerCare%20-%20Challenge.png) **The problem clients face**   ## The Challenge Customer Care Executives want to improve the service experience for migrant customers whilst reduce their cost to serve.  To do this, they understand that first contact resolution must be reached within an appropriate time frame as well as provide an exceptional service experience. This can be challenging due to skills shortages, inadequate language vendor support or poor service performance. Many Customer Care Executives believe there are no viable alternatives to legacy language service providers in the market. **how we fix it**   ## The Solution Customer Care Executives employ The Hello Co. to deliver rapid language support at the point of need ensuring their Customer Care teams can support their customers and deliver first contact resolution - every single time. We deliver a faster, tailored experience for our clients and their customers ensuring high quality language support is available 24/7/365.  ![Customer Care - The Solution](https://www.thehelloco.com.au/hubfs/IT%20Help%20-%20Solution.png) ![CustomerCare - Result](https://www.thehelloco.com.au/hubfs/CustomerCare%20-%20Result.png) **outcomes we deliver**   ## The Results Our clients and their customers experienced significantly shorter wait times to be connected to interpreters across 315 languages. There was also a significant reduction in call abandonment, and an uplift in positive feedback due to our quality assurance program. Most importantly, our clients achieved significant cash releasing benefits.  For the brands below, all have realised material, measurable benefits including an 87% improvement in connect times and a 38% reduction in costs.   ## Numbers that Sealed the Deal ![Connect time to an interpreter](https://www.thehelloco.com.au/hs-fs/hubfs/15-2.png?width=150&height=150&name=15-2.png) 0 seconds Connect time to an interpreter ![Requests serviced on demand](https://www.thehelloco.com.au/hs-fs/hubfs/16-3.png?width=150&height=150&name=16-3.png) 0% All requests serviced on demand ![Savigs](https://www.thehelloco.com.au/hs-fs/hubfs/17-1.png?width=150&height=150&name=17-1.png) 0% Savings on an annualised basis **customer success**   ## Where We Work These brands entrust The Hello Co. to help them communicate and serve their migrant customers. ![AGL-1](https://www.thehelloco.com.au/hs-fs/hubfs/AGL-1.png?width=135&height=135&name=AGL-1.png "AGL-1") ![Bupa](https://www.thehelloco.com.au/hs-fs/hubfs/Bupa.png?width=160&height=160&name=Bupa.png "Bupa") ![Telstra-1](https://www.thehelloco.com.au/hs-fs/hubfs/Telstra-1.png?width=150&height=150&name=Telstra-1.png "Telstra-1") **Get IN TOUCH **   ## Interested to learn how we can help? [ Get in Touch ](https://www.thehelloco.com.au/contact) ```json { "@context" : "https://schema.org", "@type" : "Organization", "contactPoint" : [ { "@type" : "ContactPoint", "areaServed" : [ "AU", "NZ" ], "availableLanguage" : [ "English", "Mandarin", "Arabic", "Acehnese", "Acholi", "Afrikaans", "Akan", "Albanian", "Alyawarre", "Amharic", "Anmatyerre", "Aranda", "Armenian", "Arrente", "Assamese", "Assyrian", "Auslan", "Azerbaijani", "Bari", "Belorussian", "Begali", "Bisaya", "Bislama", "Bosnian", "Bulgarian", "Burmese", "Cambodian", "Khmer", "Cantonese", "Traditional Chinese", "Simplified Chinese", "Cebuano", "Chaldean", "Chichewa", "Chin", "Chin-Falam", "Chin-Hakha", "Chin-Matu", "Chin-Mizo", "Chin-Senthang", "Chin-Tedim", "Chin-Zomi", "Chin-Zophei", "Chiu-Chownese", "Cook Island Maori", "Creole", "Croatian", "Cypriot", "Cypriot-Greek", "Czech", "Dari", "Dinka", "Djampbarrpuyngu", "Dutch", "Dzongkha", "Eastern Pwo Karen", "Estonian", "Fijian", "Fijian Hindi", "Filipino", "Tagalog", "Finnish", "Flemish", "French", "Fuqing", "Fuzhou", "German", "Greek", "Gujarati", "Hakka Chinese", "Haitian Creole", "Mauritian Creole", "Antillean Creole", "Dominican Creole", "Grenadian Creole", "Saint Lucian Creole", "Bourbonnais Creoles", "Agalega Creole", "Chagossian Creole", "Reunion Creole", "Rodriguan Creole", "Seychellois Creole", "Chiac", "Guianan Creole", "Louisiana Creole", "Michif", "Karipúna French Creole", "Haryanvi", "Hazaragi", "Hebrew", "Hindi", "Hmong", "Hokkien", "Hungarian", "Igbo", "Ilocano", "Iloko", "Indonesian", "Italian", "Japanese", "Juba Arabic", "Kalaw Kawaw", "Australian Indigenous Language", "First Nations", "Kalenjin", "Kannada", "Karen", "Karenni", "Kayah", "Kayan", "Kibembe", "Kinyarwanda", "Kiribati", "Kirundi", "Kiswahili", "Swahili", "Konkani", "Korean", "Kriol", "Australian Indigeous Creole", "Kurdish", "Kurmanji", "Sorani", "Faili", "Feyli", "Kurdish Kurmanji", "Kurdish Sorani", "Kurdish Feyli", "Kurdish Faili", "Lao", "Laotian", "Latvian", "Lingala", "Luritja", "Macedonian", "Malay", "Malaysian", "Malayalam", "Maltese", "Mandingo", "Maori", "Te Reo Maori", "Marathi", "Matutjara", "Meriam Mir", "Mexican Spanish", "Mongolian", "Montenegrian", "Nepali", "Nepalese", "Ngaanyatjarra", "Ngalea", "Niuean", "Nuer", "Nyanja", "Oromo", "Pampango", "Pashto", "Pushto", "Persian", "Farsi", "Pintupi-Luritja", "Pitjantjatjara", "Polish", "Portuguese", "Punjabi", "Rohingya", "Romanian", "Russian", "Samoan", "Serbian", "Shan", "Shanghainese", "Wu Shanghainese", "Shona", "Sinhalese", "Sinhala", "Slovak", "Slovene", "Somali", "Spanish", "Sudanese Arabic", "Swedish", "Syriac", "Syrian", "Taiwanese", "Taiwanese Hakka", "Tamil", "Telegu", "Teochiew", "Tetum", "Thai", "Tibetan", "Tigre", "Tigrinya", "Tiwi", "Tok Pisin", "Tokeluan", "Tongan", "Turkish", "Turkmen", "Tuvaluan", "Ughur", "Uighur", "Urdu", "Vietnamese", "Walpiri", "Wolof", "Liberian English", "Pu-Xian", "Dongbeihua", "Shandong", "Kuku", "Edo", "Catalan", "Hausa", "Yoruba", "Bemba", "Kankanaey", "Damara", "Akan Twi", "Nigerian Pidgin", "Herero", "Kalenjin", "Shona", "Solomon Islands Pidgin" ], "contactType" : "customer service", "telephone" : "+61-1300-385-828" } ], "logo" : "https://www.thehelloco.com.au/hubfs/logo.svg", "name" : "The Hello Co.", "sameAs" : [ "https://www.linkedin.com/company/the-hello-co", "https://x.com/thehelloco" ], "url" : "https://www.thehelloco.com.au" } ``` ```json { "@context" : "https://schema.org", "@type" : "BreadcrumbList", "itemListElement" : [ { "@type" : "ListItem", "item" : "https://www.thehelloco.com.au", "name" : "Home", "position" : 1 }, { "@type" : "ListItem", "item" : "https://www.thehelloco.com.au/services", "name" : "Services", "position" : 2 }, { "@type" : "ListItem", "name" : "NAATI Translation", "position" : 3 }, { "@type" : "ListItem", "name" : "NAATI Interpreting", "position" : 4 }, { "@type" : "ListItem", "name" : "Telephone Interpreting", "position" : 5 }, { "@type" : "ListItem", "name" : "Video Interpreting", "position" : 6 }, { "@type" : "ListItem", "name" : "Onsite Interpreting", "position" : 7 }, { "@type" : "ListItem", "name" : "Translation Services", "position" : 8 }, { "@type" : "ListItem", "name" : "Personal Document Translations", "position" : 9 }, { "@type" : "ListItem", "name" : "NAATI Certified Translations", "position" : 10 }, { "@type" : "ListItem", "name" : "AI Interpreting", "position" : 11 }, { "@type" : "ListItem", "name" : "AI Translation", "position" : 12 } ] } ```