--- title: Industries we serve - IT Help Desk & Support description: Deliver rapid language support for IT Help Desk. Improve IT operations, reduce costs, and connect to interpreters in 25 seconds. Contact us now! --- SPOTLIGHT ## Let's talk about  # IT Help Desk & Support IT Executives want access to immediate language support to deliver responsive customer experiences. To accomplish this, they employ The Hello Co. ![Helpdesk & Support](https://www.thehelloco.com.au/hs-fs/hubfs/Home%20-%20Interpreting%20(26).png?width=500&height=500&name=Home%20-%20Interpreting%20(26).png "Helpdesk & Support") ![IT Help - Challenge](https://www.thehelloco.com.au/hubfs/IT%20Help%20-%20Challenge.png) **The problem clients face**   ## The Challenge Technology Executives understand that technical support is the backbone of a successful organisation. They also understand it takes on average over 30 minutes to resolve customer facing IT incidents and requests. Add the requirement to provide language support into the mix, this has a material impact on the efficacy of IT operations. **how we fix it**   ## The Solution IT Executives employ The Hello Co. to tackle an extensive array of IT Service Desk challenges with efficiency and scale. Through our immediate language assistance, we make certain that Tech and Support teams are fully equipped to meet their customers' needs, achieving first contact resolution consistently. Our skilled interpreters are on hand to guide Technology and Help Desk Staff through a variety of tasks, from password changes and account access issues to VPN troubleshooting and beyond. We provide a swift, customised service for our clients and their customers, ensuring access to premier language support around the clock, every day of the year. ![Helpdesk - Solution](https://www.thehelloco.com.au/hubfs/Energy_Utilities%20-%20Solution.png) ![IT Help - Result](https://www.thehelloco.com.au/hubfs/IT%20Help%20-%20Result.png) **outcomes we deliver**   ## The Results Our clients and their customers experienced significantly shorter wait times to be connected to interpreters across 315 languages. There was also a significant reduction in call abandonment, and an uplift in positive feedback due to our quality assurance program. Most importantly, our clients achieved significant cash releasing benefits.  For the brands below, all have realised material, measurable benefits including an 87% improvement in connect times and a 38% reduction in costs.   ## Numbers that Sealed the Deal ![Connect time to an interpreter](https://www.thehelloco.com.au/hs-fs/hubfs/15-2.png?width=150&height=150&name=15-2.png) 0 secs Connect time to an interpreter ![Requests serviced on demand](https://www.thehelloco.com.au/hs-fs/hubfs/16-3.png?width=150&height=150&name=16-3.png) 0% All requests serviced on demand ![Savigs](https://www.thehelloco.com.au/hs-fs/hubfs/17-1.png?width=150&height=150&name=17-1.png) 0% Savings on an annualised basis **customer success**   ## Where We Work We work closely with IT companies to support their global IT Help Desk Operations with rapid language assistance. ![Client Logos for Front Page of Website 2024(5)](https://www.thehelloco.com.au/hs-fs/hubfs/Client%20Logos%20for%20Front%20Page%20of%20Website%202024(5).png?width=150&height=150&name=Client%20Logos%20for%20Front%20Page%20of%20Website%202024(5).png "Client Logos for Front Page of Website 2024(5)") ![Daifuku](https://www.thehelloco.com.au/hs-fs/hubfs/Daifuku.png?width=150&height=150&name=Daifuku.png "Daifuku") ![hello (49)](https://www.thehelloco.com.au/hs-fs/hubfs/hello%20(49).png?width=150&height=150&name=hello%20(49).png "hello (49)") **Get IN TOUCH **   ## Interested to learn how we can help? [ Get in Touch ](https://www.thehelloco.com.au/contact) ```json { "@context" : "https://schema.org", "@type" : "Organization", "contactPoint" : [ { "@type" : "ContactPoint", "areaServed" : [ "AU", "NZ" ], "availableLanguage" : [ "English", "Mandarin", "Arabic", "Acehnese", "Acholi", "Afrikaans", "Akan", "Albanian", "Alyawarre", "Amharic", "Anmatyerre", "Aranda", "Armenian", "Arrente", "Assamese", "Assyrian", "Auslan", "Azerbaijani", "Bari", "Belorussian", "Begali", "Bisaya", "Bislama", "Bosnian", "Bulgarian", "Burmese", "Cambodian", "Khmer", "Cantonese", "Traditional Chinese", "Simplified Chinese", "Cebuano", "Chaldean", "Chichewa", "Chin", "Chin-Falam", "Chin-Hakha", "Chin-Matu", "Chin-Mizo", "Chin-Senthang", "Chin-Tedim", "Chin-Zomi", "Chin-Zophei", "Chiu-Chownese", "Cook Island Maori", "Creole", "Croatian", "Cypriot", "Cypriot-Greek", "Czech", "Dari", "Dinka", "Djampbarrpuyngu", "Dutch", "Dzongkha", "Eastern Pwo Karen", "Estonian", "Fijian", "Fijian Hindi", "Filipino", "Tagalog", "Finnish", "Flemish", "French", "Fuqing", "Fuzhou", "German", "Greek", "Gujarati", "Hakka Chinese", "Haitian Creole", "Mauritian Creole", "Antillean Creole", "Dominican Creole", "Grenadian Creole", "Saint Lucian Creole", "Bourbonnais Creoles", "Agalega Creole", "Chagossian Creole", "Reunion Creole", "Rodriguan Creole", "Seychellois Creole", "Chiac", "Guianan Creole", "Louisiana Creole", "Michif", "Karipúna French Creole", "Haryanvi", "Hazaragi", "Hebrew", "Hindi", "Hmong", "Hokkien", "Hungarian", "Igbo", "Ilocano", "Iloko", "Indonesian", "Italian", "Japanese", "Juba Arabic", "Kalaw Kawaw", "Australian Indigenous Language", "First Nations", "Kalenjin", "Kannada", "Karen", "Karenni", "Kayah", "Kayan", "Kibembe", "Kinyarwanda", "Kiribati", "Kirundi", "Kiswahili", "Swahili", "Konkani", "Korean", "Kriol", "Australian Indigeous Creole", "Kurdish", "Kurmanji", "Sorani", "Faili", "Feyli", "Kurdish Kurmanji", "Kurdish Sorani", "Kurdish Feyli", "Kurdish Faili", "Lao", "Laotian", "Latvian", "Lingala", "Luritja", "Macedonian", "Malay", "Malaysian", "Malayalam", "Maltese", "Mandingo", "Maori", "Te Reo Maori", "Marathi", "Matutjara", "Meriam Mir", "Mexican Spanish", "Mongolian", "Montenegrian", "Nepali", "Nepalese", "Ngaanyatjarra", "Ngalea", "Niuean", "Nuer", "Nyanja", "Oromo", "Pampango", "Pashto", "Pushto", "Persian", "Farsi", "Pintupi-Luritja", "Pitjantjatjara", "Polish", "Portuguese", "Punjabi", "Rohingya", "Romanian", "Russian", "Samoan", "Serbian", "Shan", "Shanghainese", "Wu Shanghainese", "Shona", "Sinhalese", "Sinhala", "Slovak", "Slovene", "Somali", "Spanish", "Sudanese Arabic", "Swedish", "Syriac", "Syrian", "Taiwanese", "Taiwanese Hakka", "Tamil", "Telegu", "Teochiew", "Tetum", "Thai", "Tibetan", "Tigre", "Tigrinya", "Tiwi", "Tok Pisin", "Tokeluan", "Tongan", "Turkish", "Turkmen", "Tuvaluan", "Ughur", "Uighur", "Urdu", "Vietnamese", "Walpiri", "Wolof", "Liberian English", "Pu-Xian", "Dongbeihua", "Shandong", "Kuku", "Edo", "Catalan", "Hausa", "Yoruba", "Bemba", "Kankanaey", "Damara", "Akan Twi", "Nigerian Pidgin", "Herero", "Kalenjin", "Shona", "Solomon Islands Pidgin" ], "contactType" : "customer service", "telephone" : "+61-1300-385-828" } ], "logo" : "https://www.thehelloco.com.au/hubfs/logo.svg", "name" : "The Hello Co.", "sameAs" : [ "https://www.linkedin.com/company/the-hello-co", "https://x.com/thehelloco" ], "url" : "https://www.thehelloco.com.au" } ``` ```json { "@context" : "https://schema.org", "@type" : "BreadcrumbList", "itemListElement" : [ { "@type" : "ListItem", "item" : "https://www.thehelloco.com.au", "name" : "Home", "position" : 1 }, { "@type" : "ListItem", "item" : "https://www.thehelloco.com.au/services", "name" : "Services", "position" : 2 }, { "@type" : "ListItem", "name" : "NAATI Translation", "position" : 3 }, { "@type" : "ListItem", "name" : "NAATI Interpreting", "position" : 4 }, { "@type" : "ListItem", "name" : "Telephone Interpreting", "position" : 5 }, { "@type" : "ListItem", "name" : "Video Interpreting", "position" : 6 }, { "@type" : "ListItem", "name" : "Onsite Interpreting", "position" : 7 }, { "@type" : "ListItem", "name" : "Translation Services", "position" : 8 }, { "@type" : "ListItem", "name" : "Personal Document Translations", "position" : 9 }, { "@type" : "ListItem", "name" : "NAATI Certified Translations", "position" : 10 }, { "@type" : "ListItem", "name" : "AI Interpreting", "position" : 11 }, { "@type" : "ListItem", "name" : "AI Translation", "position" : 12 } ] } ```