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SPOTLIGHT

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Human Services

Human Services Executives want to deliver greater value by delivering responsive customer experiences.

To accomplish this, they employ The Hello Co.

Human Serviced
Human Services - Challenge
The problem clients face
 

The Challenge

Executives in Human Services want to improve the service experience for migrants ensuring they have adequate support when they need it. 

However there are multiple factors that need to be considered to achieve this which include cultural sensitivity, subject matter complexity, emotional intelligence of parties involved.

This can be challenging due to skills shortages, inadequate language vendor support or poor service performance.

how we fix it
 

The Solution

Human Services Executives employ The Hello Co. to deliver rapid language support at the point of need ensuring their teams can support their migrant customers and deliver culturally responsive services - every single time.

We deliver a faster, tailored experience for our clients and their customers ensuring high quality language support is available 24/7/365. 

Human Services - Solution
Human Services - Result
outcomes we deliver
 

The Results

Our clients and their customers experienced significantly improved service experience which included shorter wait times to be connected to qualified interpreters across 315 languages. There was also a significant reduction in call abandonment, and an uplift in positive feedback due to our quality assurance program. These outcomes delivered greater confidence in our clients' ability to provide culturally responsive services.

For the brands below, all have realised material, measurable benefits including an 87% improvement in connect times and a 38% reduction in costs.

 

Numbers that Sealed the Deal

Connect time to an interpreter

0 secs

Connect time to an interpreter

Requests serviced on demand

0%

All requests serviced on demand

Savigs

0%

Savings on an annualised basis

customer success
 

Where We Work

We collaborate closely with a selection of Australia and New Zealand's most renowned brands, including these esteemed partners:

APM
RASA-1
Sonder-1
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Interested to learn how we can help?