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Video Interpreting

Embrace video interpreting to drive better outcomes for your organisation and your migrant customers.

Video Interpreting
Video Interpreting - Meaningful CX
SIMPLY COMMUNICATE
 

A more meaningful customer experience.

Language plays a fundamental role for in-person experiences, so if communicating is a challenge, the opportunity cost could be significant for both parties.

When English is not your customer’s language of choice, the ability to connect in a meaningful way is at risk. It can lead to a negative customer experience.

We can connect you to qualified video interpreters either on-demand or on a scheduled basis to ensure your customers have a positive interaction with your organisation.

visual cues leads to better understanding
 

Understand your customers better.

Video interpreting provides an interaction dynamic that cannot be accomplished by phone.

See people.
Watch their facial expressions.
Understand your customer more deeply.

If you want to improve your customer relationships on a deeper level, video interpreting is a useful and cost-effective alternative to Face-2-Face Interpreting.

Use cases where Video Interpreting is beneficial.

Medical Consultations (Telehealth)

In medical settings, visual cues are crucial for understanding patient symptoms and reactions. Video interpreting allows interpreters to see the patient’s body language, facial expressions, and gestures, leading to more accurate and effective communication.

Legal Proceedings

In courtrooms or legal consultations, seeing the interpreter helps ensure clarity and reduces misunderstandings. Video interpreting allows all parties to maintain visual contact, which is essential for maintaining the integrity and seriousness of legal proceedings.

Educational Settings

In classrooms or during educational assessments, video interpreting supports better engagement and interaction. Teachers and students can benefit from seeing each other, making the learning process more dynamic and effective.

Mental Health Counseling

For mental health sessions, visual communication is critical. Video interpreting allows counselors to observe non-verbal cues such as emotional expressions and physical behaviors, providing a more comprehensive understanding of the client’s mental state.

Business Meetings

In corporate meetings or negotiations, video interpreting helps build trust and rapport. Seeing each other face-to-face, even virtually, enhances communication, fosters better relationships, and facilitates smoother discussions.

Video Interpreting - understand better
Language Availability
unrivalled language support
 

Over 315 languages supported.

With a network of over 3,500 interpreters covering 315+ languages, we have established ourselves as a preferred language services partner for numerous interpreters. 

Each month we service over 99.5% of all video interpreting requests, across all languages. 

on-demand phone interpreters
phone interpreters
professionalinterpreters
TECHNOLOGY AGNOSTIC
 

All video platforms supported.

Given the diversity in our clients' technology stacks, we support all video conferencing platforms to deliver video interpreting. Our solutions are accessible both as applications and directly on the web, ensuring flexibility across devices - be it mobile phones or tablets.

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Video Interpreting - All platforms
ready when you are
AVAILABLE ANY TIME
 

Ready when you are.

We're always on. Always available. 24 hours a day. 365 days a year.

We have to be.

Considering the scale of our services and the intricate needs of our clients, our operations run non-stop, every hour of the day, every day of the year. This relentless availability enables us to cater to diverse customer needs, ranging from technical assistance to emergency responses and healthcare services

QUALITY ASSURED
 

Peace of mind for you and your customers.

Ensuring high quality communication is our top priority.

We go beyond industry norms and NAATI certification, focusing on our Quality Assurance Programs. By closely monitoring and following strict standards, we consistently deliver services that surpass client expectations, maintaining utmost integrity and accuracy in every message.

Quality
Reporting
insights at your fingertips
 

Understand your diverse customer business better.

We give you the tools and insights necessary to understand all you need to know about why your customers are calling including consumption trending and analysis.

More importantly, vendor management just became a whole lot easier with our BI SLA reporting dashboards which keeps everyone accountable.

WE WORK HARD TO DELIVER RESULTS
 
 

Our numbers speak for themselves. 

Connect time to an interpreter

0 secs

Connect time to an interpreter

Requests serviced on demand

0%

All requests serviced on demand

Savigs

0%

Savings on an annualised basis

18-1

0 languages

inc. First Nations Languages

19-1

0 Interpreters

with NAATI qualifications

20-2

0%

service uptime - we're always available

DISCOVER FOR YOURSELF Video Interpreting Explore why our clients rely on us to offer 24/7 support for their migrant customers with Video Interpreting.  
Get IN TOUCH 
 

Need to schedule a video interpreter?