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Telephone Interpreting

Empower migrant customers with immediate language support through our innovative and flexible telephone interpreting solutions.

Telephone Interpreting
Telephone Interpreting - why were different(1)
why we're different
 

Sophistication is at the heart of our solution.

Our telephone interpreting solution offers seamless access to qualified interpreters, ready to assist whenever you need.

Leveraging advanced technologies, our platform streamlines the connection to interpreters in any language. This innovation arms our clients with bespoke IVR applications, tailored precisely to meet the unique needs of your audience, all while aligning effortlessly with your existing workflows and data requirements.

The magic happens through a meticulously designed system that matches interpreters to your requests based on a set of predefined preferences based on your needs, ensuring a personalised and efficient service experience every time.

super fast interpreter connections
 

Fastest interpreter connect time in market.

We're proud to deliver the fastest interpreter connect time in the Australian and New Zealand market, with connections to qualified telephone interpreters of less than 30 seconds across 315+ languages. Yes, you read that right.

The sophistication in our technology platforms combined with best practice operational management practices ensures we're able to deliver on our SLA commitment to clients. 

 

Telephone Interpreting - super fast connect times(1)
Telephone Interpreting - 247365
AVAILABLE 24/7/365
 

Ready when you are.

We're always on. Always available. 24 hours a day. 365 days a year. We have to be.

Considering the scale of our operations and the intricate needs of our clients, our business runs non-stop, every hour of the day, every day of the year.

This relentless availability enables us to cater to diverse customer needs, ranging from technical assistance to emergency responses and healthcare services. 

unrivalled language support
 

Over 315 languages supported.

With a network of over 3,500 interpreters covering 315+ languages, we have established ourselves as a preferred language services partner for numerous interpreters. 

Each month we service over 99.5% of all telephone interpreting requests on demand, across all languages. 

on-demand phone interpreters
phone interpreters
professionalinterpreters
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Telephone Interpreting - quality assured
QUALITY ASSURED
 

Peace of mind for you and your customers.

Ensuring high quality communication is our top priority.

We go beyond industry norms and NAATI certification, focusing on our Quality Assurance Programs. By closely monitoring performance against standards, we consistently deliver services that surpass client expectations, maintaining utmost integrity and accuracy in every message.

insights at your fingertips
 

Understand your diverse customer business better.

We give you the tools and insights necessary to understand all you need to know about why your customers are calling including consumption trending and analysis.

More importantly, vendor management just became a whole lot easier with our BI SLA reporting dashboards which keeps everyone accountable.

F2F - Reporting
WE WORK HARD TO DELIVER RESULTS
 
 

Our numbers speak for themselves. 

Connect time to an interpreter

0 secs

Connect time to an interpreter

Requests serviced on demand

0%

All requests serviced on demand

Savigs

0%

Savings on an annualised basis

18-1

0 languages

inc. First Nations Languages

19-1

0 Interpreters

with NAATI qualifications

20-2

0%

service uptime - we're always available

Don't take our word for it.

"Honestly, the best language services company we've worked with. Nothing is too much trouble and the way they deliver is unbelievable."

National Contract Manager, Allianz

Interested in learning more?

DISCOVER FOR YOURSELF Telephone Interpreting Explore the reasons behind our clients' trust in us to provide round-the-clock support for their migrant customers.  
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Need a better way to communicate effortlessly with your diverse customers?