Multilingual IVRs

Empower migrant customers to serve themselves and reach you faster and in-language.

Ready when you are

Allow migrant customers to control their own service experience independently in over 300 languages. With our self-service IVRs, your customers can manage their needs in their language of choice, with 24/7 accessibility to interpreter support, if needed.

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Customised for your needs

Our TechOps Team develop your IVRs based on your configuration requirements, which is hosted in our environment. Depending on what your business requirements are, we help build solutions for maximum efficiency and a superb customer experience.

Our IVRs can be deployed with enhanced capabilities for a smoother and frictionless customer experience.

-CRM integration

-Accoun tbased task/action processing

-Integrated interpreter support

-Interpreter Callback API

-Customer identification

-Payment Gateways

CX Insights & Business Intelligence

No longer do you have to wonder how your vendor is performing. We give you the tools and insights necessary to understand all you need to know about why your customers are calling including consumption trending and analysis.

More importantly, vendor management became a whole lot easier with our BI SLA reporting dashboards which keeps everyone accountable.

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Talk to us today.