Why go digital?

Today, companies need to be able to interact with customers on numerous contact channels, ranging from emails and phone calls, to chat and social media. No matter how customers make contact, these channels need to deliver a consistent, joined-up experience.

With our NMT APIs, you can simply pick the channels you want to provide a fluent and native customer experience in and watch your call centre become multilingual - virtually overnight.

Which channel to translate?

In today's rapidly evolving digital landscape, engaging with your customers in their preferred language and channel of choice isn't just beneficial—it's imperative. This approach is especially crucial for organisations that prioritise a digital-first strategy, as it underscores a commitment to inclusivity and accessibility. By adopting a multilingual omnichannel strategy, you're acknowledging the diverse linguistic needs of your customer base.

And by doing so, you're not only meeting your customers where they are but also elevating their experience to a level that sets you apart from the competition.

We can help your organisation communicate fluently across the following channels and more:

Static vs. Dynamic content.

We know you will have static content that only needs to be translated once. We also know that there will be dynamic content that is time, price or customer specific.

That’s why our API can be deployed as a hybrid solution which uses a blend of static and dynamic content delivered in language on a transactional basis ensuring you only pay for what you need.

Our APIs securely talk to
your platform.

Once you've identified which channels you want language support for, our TechOps team will work with your team to provision one of our NMT APIs for your customer communications platform.

The NMT APIs are secure and independent of your systems. They never touch your data. The APIs simply provide 'push and pull' of content which requires real-time translation from one language to another. It's that simple.

And... voila!

Once enabled, your customers will be able to access your organisation in their channel and language of choice.

Depending on your communication technology stack and/or your customers language settings in their device's operating system, the APIs can naturally detect language preferences and provide real-time translations between your organisation and your customers.