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Omnichannel Commerce Localisation

Plug and play Translation APIs for your digital customer interaction strategy

Omnichannel Localisation
Omnichannel- digital language support
fluent conversations across your digital CX ecosystem
 

Why go digital?

Today, companies need to be able to interact with customers on numerous contact channels, ranging from emails and phone calls, to chat and social media. No matter how customers make contact, these channels need to deliver a consistent, joined-up experience.

With our NMT APIs, you can simply pick the channels you want to provide a fluent and native customer experience in and watch your call centre become multilingual - virtually overnight.

meet your customers where they are
 

Which channel to translate?

In today's rapidly evolving digital landscape, engaging with your customers in their preferred language and channel of choice isn't just beneficial—it's imperative. This approach is especially crucial for organisations that prioritise a digital-first strategy, as it underscores a commitment to inclusivity and accessibility. By adopting a multilingual omnichannel strategy, you're acknowledging the diverse linguistic needs of your customer base.

And by doing so, you're not only meeting your customers where they are but also elevating their experience to a level that sets you apart from the competition.

We can help your organisation communicate fluently across the following channels and more:

  • Websites & Help Centres
  • Virtual Assistants
  • Live Agent Chat
  • In-App Messaging
  • Email & SMS
  • NPS & CSAT
Omnichannel - which channels
Omnichannel - Static Vs  Dynamic
rapidly changing content? NO worries.
 

Static vs. Dynamic content.

We know you will have static content that only needs to be translated once. We also know that there will be dynamic content that is time, price or customer specific.

That’s why our API can be deployed as a hybrid solution which uses a blend of static and dynamic content delivered in language on a transactional basis ensuring you only pay for what you need.

the magic
 

Our APIs securely talk to
your platform.

Once you've identified which channels you want language support for, our TechOps team will work with your team to provision one of our NMT APIs for your customer communications platform.

The NMT APIs are secure and independent of your systems. They never touch your data. The APIs simply provide 'push and pull' of content which requires real-time translation from one language to another. It's that simple.

omnichannel - the magic
Omnichannel -Happy Customers
happy customers
 

And... voila!

Once enabled, your customers will be able to access your organisation in their channel and language of choice.

Depending on your communication technology stack and/or your customers language settings in their device's operating system, the APIs can naturally detect language preferences and provide real-time translations between your organisation and your customers.

Frequently Asked Questions

How does it work?

Our platform is a tool that automatically translates content into multiple languages using Neural Machine Translation engines. It also uses smart translation assets like translation memory and glossary to create on-brand results in any language, reflecting your preferred tone of voice and incorporating on-brand terminology and linguistic preferences. This content can be outbound or inbound and from any channel.

What platforms is it compatible with?

Our platform works with any Customer Engagement Platform/Contact Centre Technology Platform as the integration is API based.

Are the translations accurate?

Our platform leverages state-of-the-art Neural Machine Translation Engines (or AI).

Translation quality typically starts at approximately 90%, but you can build it up to 98%+ by using translation memory and glossary, as well as by training AI engines. Accuracy can also vary depending on language pairs and content complexity.

How do I get started?

Get in Contact with us today!

How much does it cost?

Get in touch for a quote today.

Get IN TOUCH 
 

Need a responsive translations partner? 

DISCOVER FOR YOURSELF Omnichannel Localisation Unleash your potential by integrating language seamlessly into your customer tech stacks using our Localisation APIs.