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Dynamic Content Localisation
Accelerate issue resolution, increase customer satisfaction, and reduce your cost to serve.
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Instant digital language support
Fast and easy to implement, our Content Localisation API allows you to accelerate issue resolution, increase customer satisfaction, and support your organisation to reduce its cost to serve.
Which content to translate?
Think about what’s important to your customer and your business.
Forms of correspondence, communications, product and/or price promotions, bills, statements or product information or disclosure statements.
It’s all relevant and critical content.
And your customers need it. In their own language.
Static vs. Dynamic Content
We know you will have static content that only needs to be translated once. We also know that there will be dynamic content that is time, price or customer specific.
That’s why our API can be deployed as a hybrid solution which uses a blend of static and dynamic content delivered in language on a transactional basis ensuring you only pay for what you need.
Our APIs securely talk to
your platform.
Once you've identified what content you want localised, our TechOps team will work with your team to provision our solution for your outbound customer communications.
Our Content Localisation API is secure and independent of your systems. It never touches your data or systems.
Personally Identifiable Information (PII) is kept secure and never enters the public domain. It lives in your environment – not ours.
Frequently Asked Questions
How does it work?
Our platform is a tool that automatically translates content into multiple languages using Neural Machine Translation engines. It also uses smart translation assets like translation memory and glossary to create on-brand results in any language, reflecting your preferred tone of voice and incorporating on-brand terminology and linguistic preferences. This content can be outbound or inbound and from any channel.
What platforms is it compatible with?
Our platform works with any Customer Engagement Platform/Contact Centre Technology Platform as the integration is API based.
Are the translations accurate?
Our platform leverages state-of-the-art Neural Machine Translation Engines (or AI).
Translation quality typically starts at approximately 90%, but you can build it up to 98%+ by using translation memory and glossary, as well as by training AI engines. Accuracy can also vary depending on language pairs and content complexity.
How do I get started?
Get in Contact with us today!
How much does it cost?
Get in touch for a quote today.
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