Having access to a community of multilingual experts that can handle your customer operations provides an exceptional customer experience for your migrant customers. They are connecting and communicating with people from their own cultural and linguistic backgrounds that understand the nuances and context of living in Australia as a migrant. That's why they can deliver a far superior customer experience than employing a third-party vendor to provide language support.
Our multilingual customer service experts come with:
- NAATI qualifications which ensure your business is working with people that have highest level of language proficiency
- Appropriate security clearances including National Police Checks and Working with Children Checks
- Full customer induction specific to conversation frameworks, technology and supporting processes to serve your customers.