Feb 19, 2024
Procurement

Doing your due diligence: Why experience matters

Partnering with a vendor that understands that each business is unique will position your business well.

Doing your due diligence: Why experience matters

Partnering with a vendor that understands that each business is unique will position your business well – not just in terms of growth but also in terms of supporting your evolving customer experience requirements. And in our opinion, there are two components to experience that must form part of your due diligence:

 The Leadership Team must be Subject Matter Experts in Language Services

Having experienced and seasoned executives at the helm of a Language Services business means you’re dealing with subject matter experts. You want to be dealing with people who have worked in the language services market for a considerable amount of time (>10 years), across a broad spectrum of industries, brands and sectors. This is important as it means their expertise has had diverse applications across a multitude of use-cases and they are best positioned to ensure your organisation gets a solution that is fit for purpose.

 

Experience delivering language services solutions that align to your needs

We’ve seen a lot of diversity across our client base in terms of language service delivery and can categorically say that one size does not fit all. From contact centers through to employment services, there’s a plethora of use cases due to divergent business processes which need to be catered for.

And the last thing you want is to get stuck with a vendor who doesn't understand how to design and deploy solutions that align with your business’ current and future state. What you should look for is an understanding of how your potential vendor designs solutions that are agile and adaptive which do not require a significant amount of capital outlay to redesign or change as your operational processes change.

Our Senior Leadership Team has over over 40 years combined experience delivering simple yet highly effective language service solutions for some of Australia and New Zealand's largest brands. Talk to us to see how we can help.

Jacqui Gigliotti
Written By

Jacqui Gigliotti